Geometry has made some important changes in response to COVID-19
Geometry Integrated Health has implemented new enhanced protocols to mitigate the risks associated with COVID-19. Your next visit to the clinic will be a little different than before, so please take a few minutes to read about some of these changes to make your appointment as smooth, and stress free as possible.
For more detailed information continue reading further down the page.
What is being done behind the scenes?
Practitioners will take extra time between appointments to disinfect their treatment rooms.
The admin team will be disinfecting surfaces in the common areas and washrooms at regular intervals.
All staff will complete a BC-CDC self-assessment each morning and will stay home if and isolate if they are ill.
Our staff are practicing social and physical distancing outside of work.
We’re staying informed and adhering to all regulations recommended by public health officials and the many colleges governing the various modalities within the clinic.
We have eliminated some furnishings, all magazines, all fabric patient chairs, and books. This is in keeping with BCCDC recommendations to improve space for physical distancing and reduce risk of spread of the virus in our clinic.
Can I Still Book Online?
Yes, but complete complete a BC-CDC COVID-19 self assessment first.
You can still book appointments online however we have some new guidelines to help reduce the risks related to Covid-19. Prior to booking we request that you complete a BC-CDC Covid-19 self assessment. It only takes a few seconds and will help you assess your risk.
Yes masks are required in all common areas, as advised by the provincial health officer.
We kindly ask that you wear a mask in all common areas while in the clinic. Please bring your own mask reusable or otherwise, if you forget your mask we will provide you one free of charge. It is important to remember that wearing a mask does not does not replace or reduce the need for other protective measures: physical distancing, hand hygiene, and avoidance of face touching.
*Note each modality within the clinic may have different regulations per their governing colleges regarding masks Your practitioner will communicate any relevant information to you.
Are there any new pre-appointment protocols patients need to follow?
Yes, we have added s few simple procedures to mitigate risk and to make your visit stress free.
We will send you a Covid-19 pre-appointment self assessment
48 hours before your appointment we will email you a link to complete a COVID-19 Pre-Appointment Screening. Please complete and submit all five questions no more than two hours before your appointment. If you have checked off signs or symptoms, you may need to reschedule your appointment. Please reach out to the clinic if this is the case.
Has the cancellation policy changed?
Yes, we have relaxed our cancellation policy in response to COVID-19
Please contact the clinic to reschedule your appointment as soon as possible if you are are required to self isolate under the BC-CDC guidelines.
On a case by case basis you need to cancel less than 24 hours prior to your appointment, we may waive the cancellation fee if we can fill the appointment from the waitlist, or if you are able to reschedule the appointment.
How will my appointment be different from before?
Each section below details how your visit will be different in each part of the clinic.
Arriving at the clinic
Please arrive at the clinic at your scheduled time and no more than 5 minutes before your appointment. You may wish to use our optional “online checkin” when you arrive.
In the waiting room and hallways
The waiting room is available arriving to their appointments, and for patients waiting to settle their bill after their appointment. The chairs in the waiting room are all spaced 2 meters apart and are furnished with signs that indicate if they have been sanitized and are ready for you to sit in, or if they require sanitization before use. In addition colourful blue and yellow markings have been placed on the floor that indicate boundaries and safe places to stand and our former tea station has been converted to a sanitization station.
Please be mindful of physical distancing
In the treatment room
Once in the treatment room your practitioner will inform you of any relevant enhanced protocols and obtain your consent for treatment. Your practitioner will also do a final Covid-19 screen before starting treatment. While in the treatment room everything will have been disinfected. Hand sanitizer is available for your convienience.
Using the washroom
If you need to use the washroom please ask your practitioner direct you. Please follow the hand washing guidelines posted in each washroom and use paper towel to turn off the tap and open or close the washroom door.
Payment and Exiting the clinic
To reduce frequent touch points, we encourage you to add a credit card to your Jane App profile. Here is how:
Log in to your Jane App and navigate to the Credit Cards on File area, followed by the Add New Card button.
Click the Add New Card button to provide your credit card information. …
When you’re all done, click Save Credit Card.
And that’s it!
If you have entered a credit card into Jane App we can complete payment using the app. We simply need a thumbs up from you after confirming the amount owing
We encourage email receipts, however the BCCDC has advised that it is very low risk to provide you with a paper receipt, and so we will do so if requested.
Please stand behind the plexiglass barriers when interacting with our front end staff for payment and re-booking. The stickers on the floor are to help you locate the right spot.
