Covid-19 Practices and Procedures

• Practitioners will take 25-minutes between appointments to disinfect their treatment rooms.
• The admin team will be disinfecting surfaces in the common areas and washrooms at regular intervals.
• All staff will complete a BC-CDC self-assessment each morning and will stay home if and isolate if they are ill.
• Our staff are practicing social and physical distancing outside of work.
• We’re staying informed and adhering to all regulations recommended by public health officials and the many colleges governing the various modalities within the clinic.
• We have eliminated some furnishings, all magazines, all fabric patient chairs, and books.  This is in keeping with BCCDC recommendations to improve space for physical distancing and reduce risk of spread of the virus in our clinic.

You can still book appointments online however we have some new guidelines to help reduce the risks related to Covid-19. Prior to booking we request that you complete a BC-CDC Covid-19 self assessment. It only takes a few seconds and will help you assess your situation. If you feel unwell, if you are at high risk of infection, if you have recently returned from travel outside BC in the past 14 days, or have been exposed to someone known to be infected with Covid -19 in the past 14 days please wait to book until a later time.

We kindly ask that you wear a mask in all common areas while in the clinic. We strongly recommend that masks be worn in the treatment room whenever possible. Your practitioner will discuss your mask usage prior to your appointment.  Please bring your own mask reusable or otherwise, if you forget your mask we will provide you one free of charge.  It is important to remember that wearing a mask does not does not replace or reduce the need for other protective measures:  physical distancing, hand hygiene, and avoidance of face touching. 

*Note each modality within the clinic may have different regulations per their governing colleges regarding mask usage while in treatment.  Your practitioner will communicate any relevant information to you.

For more information about mask wearing see this open letter from Provincial Health Officer Dr. Bonnie Henry.

We will send you a Covid-19 pre-appointment self assessment

Twelve hours before your appointment we will email you a link to complete a COVID-19 Pre-Appointment Screening.  Please complete and submit all five questions no more than two hours before your appointment. If you answer “yes” to questions 1, 3, or have checked off signs or symptoms, you may need to reschedule your appointment. Please reach out to the clinic if this is the case.

Your therapist will contact you prior to your appointment

In the 24 hours prior to your appointment your therapist will contact you by phone or email to talk about your upcoming appointment. Your therapist will ask you a few questions, make sure you understand the procedure for when you arrive at the clinic, and answer any questions you may have.  

Please contact the clinic to reschedule your appointment free of charge if:

• You have traveled outside BC in the 14 days prior to your scheduled appointment.
• You develop any Covid-19 symptoms as per the BC-CDC Covid-19 self assessment.
• You have been directly exposed to a person with a known case of Covid-19 in the 14 days prior to your appointment.

Ariving at the clinic

Please arrive at the clinic at your scheduled time and no more than 5 minutes before your appointment. The door will be locked, but don’t panic, your practitioner will come out to greet you at your scheduled time.  You may wish to use our optional “online checkin” when you arrive. Instructions on how to checkin online will be posted on the door.

At your scheduled time your therapist will open the front door,  please stand back and wait for the therapist to ask any relevant screening questions. Upon entering your therapist will offer you hand sanitizer and an optional disposable mask for your comfort. If you cannot use hand sanitizer please inform your therapist and they will walk with you to a washroom to wash your hands with soap and water.

Your therapist will then bring you directly to your treatment room, they will open and close all doors for you to minimize the number of surfaces you touch while in the clinic.

In the waiting room and hallways

The waiting room will not be available for patients arriving to their appointments, and will be reserved for patients waiting to settle their bill after their appointment.  The chairs in the waiting room are all spaced 2 meters apart and are furnished with signs that indicate if they have been sanitized and are ready for you to sit in, or if they require sanitization before use. In addition colourful blue and yellow markings have been placed on the floor that indicate boundaries and safe places to stand and our former tea station has been converted to a sanitization station.

Any patient entering the hallway to head to a treatment room or washroom will be escorted by a therapist. As our hallway is quite long please follow the guidance of your therapist and yeild to anyone already in the hallway or exiting a treatment room. There are alcoves at each end of the hall that you may safely stand in when yielding.

In the treatment room

Once in the treatment room your practitioner will inform you of any relevant enhanced protocols and obtain your consent for treatment. Your practitioner will also do a final Covid-19 screen before starting treatment. While in the treatment room everything will have been disinfected however  please minimize the number of things you touch. Your practitioner will open and close the door etc. as needed. In addition whenever possible please leave any unnecessary personal belongings at home or in your vehicle.

Using the washroom

If you need to use the washroom please ask your practitioner and they will take you to and from the washroom. Please follow the hand washing guidelines posted in each washroom and use paper towel to turn off the tap and open or close the washroom door.

Leaving the treatment room

After your treatment  please do not enter the hallway on your own. Please indicate to your practitioner that you are dressed and ready to leave the room by calling out or by knocking gently on the door with your foot. Your practitioner will open the door for you, discuss any post treatment care, the date of your next appointment and then walk you back to the waiting room to pay.  If our receptionist is busy with another patient your practitioner will show you to a standing space marked with colourful yellow and blue tape on the floor or to a sanitized chair. 

Payment and Exiting the clinic

To reduce frequent touch points, we encourage you to add a credit card to your Jane App profile.  Here is how: