Frequently Asked Questions

Location & Logistics

Direct Billing

Where in Victoria is your clinic located?

Geometry is located at 827 Broughton Street, right between the YMCA and the Royal Theatre. We are across the street from the Discovery Coffee on Blanshard and Broughton streets. We are at the crossroads of Downtown Victoria, Fairfield, James Bay, and Harris Green. There is a bike rack located directly in front of our clinic. As we are in a heritage building, we apologize that we aren’t currently accessible to patients not able to navigate a small flight of stairs with assistance. See our contact page for details and map.

Is there parking available?

Geometry doesn’t currently have reserved parking, but there is plenty of street parking along Broughton, Blanshard, and Quadra Streets, as well as two parking lots located within very short walking distance of the clinic. One is directly adjacent to the facility, the other is located beside the Royal Theatre at the intersection of Courtney and Blanshard Streets.

What do I need to know about my first visit?

Our reception team will email all new patients several online forms to fill out in advance of your first visit to Geometry. This will allow you to fill out your health history, contact information, and any relevant billing information in the comfort of your own home. Provided you have completed these, you need only show up to the clinic a few minutes prior to your appointment. If you would prefer to fill these forms out at the clinic, please arrive at least fifteen minutes prior to your appointment.

Typically, on the first visit, a practitioner will asses you to get a good understanding of how best to tailor a treatment plan to your needs. This typically takes no longer than 10 mins, and is incorporated into your treatment time.

What should I wear?

This is largely up to you, the patient. While most modalities rely on skin-to-skin contact to be effective, you are ultimately in control of the treatment and our practitioners will accommodate you. All treatments are done using appropriate draping techniques, and your privacy will be respected.

Can I use my mobile phone during my treatment?

For you to get the best out of your treatment, and to avoid disturbing your fellow patients, please remember to put your phone on silent during your treatment. Reception has chargers for most phones – if you’d like them to charge your phone for you during your treatment, just let them know when you check in.

What hours are you open?

Our clinic is open every day of the week, from 8am to 8pm.

How does Direct Billing work?

  • Direct billing is available for massage therapy and acupuncture.
  • A direct billing checklist will be emailed before your first appointment. We need your consent to access your benefits through individual provider web portals.
  • Before or during your treatment the portal will determine how much coverage you have.
  • You will pay for the portion your benefit provider doesn’t cover: for example if you have 80% coverage, you will be expected to pay the 20% balance.
  • A receipt is issued for the amount you paid

View full list of supported providers for direct billing

Can you check how much coverage I have?

The amount you pay depends on your provider and deductible and benefits: portals are much like a credit card terminal, and we cannot see how much of your annual amounts are available.

Can I use direct billing for future appointments?

No, direct billing can only be accessed at the time of treatment.

Does Direct Billing work every time?

There are many variables at play: we cannot guarantee that we can direct bill for every treatment! Rest assured we will do our absolute best.

Can I combine benefit providers?

We do not offer coordination of benefit providers. Generally you would submit the receipt we provide to another benefit provider.

Cancellations & Missed appointments

What is your cancellation policy?

Like most clinics, we have a 24 hour cancellation policy. If you know you can’t make an appointment, let us know as soon as you do and we’ll remove you from the schedule.

What if I miss my appointment?

No-shows, or appointments cancelled with less than 24 hours notice will be subject to charges at your practitioner’s discretion.

What if I'm late for my appointment?

If you know you’re going to be unavoidably late, do your best to let us know, and then arrive as soon as you can. We would prefer you not to miss your session, so come anyway.

Our Core Values

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All about Geometry

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